TEN SECRETS OF WRITING BUSINESS LETTERS
To Begin With
1. Start From the End
Decide what the result of your letter ought to be. List things you’d like to say, and review them. Remove those not supporting the main idea. Good letters have a strong sense of purpose.
2. Get to the Point Early
Don’t delay. You should state your main cause in the first paragraph.
3. Put Yourself in Your Reader’s Place
If the letter came to you, how would you respond? Be pleasant; try to turn negative statements into positive ones.
No Business-ese
4. Say it Plainly
Phrases like “in compliance with your request” and “enclosed herewith” are stilted. Write as you talk — naturally. Include just one idea. Sentences longer than two typed lines are suspect.
5. Clear the Deadwood
Cut words, sentences, and even paragraphs that don’t contribute. Work hard to simplify your reader’s job. Be especially careful with adjectives, which can sap strength from your words.
6. Use Active Verbs
Passive voice is weak and confusing. “A decision has been reached by the committee” is inferior to “The committee has reached a decision.” Also, readers can sense your evasiveness if you write: “Your order has been misplaced” instead of “I misplaced your order.”
7. Be Human
Your letter should read like a conversation. Address your reader by name: “Dear Ms. Hartman.” And if you can fit it in naturally, use Ms. Hartman’s name in the body. You want her to know the letter is personal. Whenever you can, use pronouns like I, we, and you.
Be Positive
8. Never Write in Anger
Anger will evaporate; a letter won’t. Devise a way to handle problems in an upbeat manner. Your chances of success will multiply tenfold.
9. End With an Action Step
The end of a letter should suggest the reader’s next move, or your own. Don’t write distracting closings like: “Again, thank you for . . .” or “If you have problems, please don’t hesitate to call.” Close with a simple “Sincerely,” and your signature; it may be a perfect ending.
10. Be Professional
The most well-written letters can’t survive bad presentation. Use a clean, logical format for your letter. A crowded or over-designed page distracts from your message. 
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